Privacy Policy for Lotus365

Last Updated: 13 April 2025

This Privacy Policy explains how Lotus365, Lotush 365, “we,” “us,” or “our” collects, uses, discloses, stores, and protects your information when you access or use our website, mobile site, mobile application, or any related services, features, content, and communications made available by us, together referred to as the “Platform.”

By accessing or using the Platform, you agree to the practices described in this Privacy Policy and consent to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use the Platform.

Scope

This Policy applies to all users of the Platform, including visitors, registered users, subscribers, and any person who interacts with our services, forms, communications, or support channels. It applies to information collected directly from you, automatically through your device or browser, and from third parties where permitted by law.

This Policy should be read together with our Terms of Service and any other applicable policies or notices published on the Platform.

Information We Collect

We may collect information that you provide to us directly when you create an account, fill out forms, contact support, subscribe to updates, participate in promotions, or otherwise interact with the Platform. This may include your name, mobile number, email address, username, password, date of birth, location, payment-related details, and any other information you choose to provide.

We may also collect information automatically when you use the Platform, including device information, IP address, browser type, operating system, language preferences, access times, pages viewed, referring URLs, session identifiers, and activity logs.

In addition, we may receive information from third parties such as analytics providers, advertising partners, payment processors, social login providers, and other service partners, subject to their privacy practices and your settings with them.

How We Use Information

We use the information we collect to operate, maintain, improve, and personalize the Platform and to provide customer support, account management, notifications, updates, and service-related communications.

We may use your information to verify your identity, process transactions, prevent fraud, detect abuse, enforce our terms, protect the safety and integrity of the Platform, and comply with legal obligations.

We may also use your information for analytics, performance measurement, troubleshooting, research, marketing, promotional communications, and to understand user preferences and platform usage trends.

Cookies and Analytics

We may use cookies, pixels, web beacons, SDKs, and similar tracking technologies to improve user experience, remember preferences, analyze usage patterns, and deliver relevant content or advertising.

Third-party analytics tools, including services like Google Analytics, may collect and process usage data in accordance with their own privacy policies and terms. These tools may use cookies and may receive your IP address and device-related information to generate reports about platform activity.

You may be able to control cookies through your browser settings, but disabling cookies may affect the availability or functionality of certain features on the Platform.

Account and Communication

When you register for an account or provide your contact details, you authorize us to communicate with you by email, SMS, phone calls, WhatsApp, in-app notifications, or other electronic means regarding service updates, account activity, promotions, offers, and related information.

You may opt out of promotional messages at any time by following the unsubscribe instructions or by contacting us through the details provided in this Policy. However, you may still receive non-promotional service messages relating to your account, transactions, or legal notices.

Sharing of Information

We may share your information with our affiliates, service providers, payment partners, technology vendors, analytics partners, advertising partners, and other third parties who help us operate the Platform or provide services on our behalf.

We may disclose your information if required by law, court order, governmental request, legal process, or to protect our rights, users, property, safety, or the integrity of the Platform.

We may also share information in connection with a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction, subject to applicable law and appropriate safeguards.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.

When information is no longer required, we may delete, anonymize, or securely archive it in accordance with our internal policies and applicable law.

User Content

If you post, upload, submit, or otherwise make content available on the Platform, you are responsible for that content and for ensuring that you have the necessary rights to share it.

We may review, remove, restrict, or preserve user content where we believe it violates our terms, infringes third-party rights, is unlawful, or is necessary for legal compliance or safety reasons.

To the extent permitted by law, you grant us a license to host, store, reproduce, display, publish, distribute, adapt, and otherwise use your user content for the operation, promotion, and improvement of the Platform.

Children’s Privacy

The Platform is intended for users who are at least 18 years old, or the legal age of majority in their jurisdiction, whichever is higher, unless access is permitted under parental or guardian supervision and applicable law.

We do not knowingly collect personal information from children without lawful consent. If we become aware that someone has collected such information without appropriate consent, we may delete it or take other appropriate steps.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. Please notify us promptly if you suspect unauthorized access or misuse.

The Platform may contain links to third-party websites, applications, services, or advertisements that are not owned or controlled by us. We are not responsible for the privacy practices, content, policies, or actions of those third parties.

Your interactions with third-party services are governed by their own terms and privacy policies, and you access them at your own risk.

International Use

The Platform is operated from India. If you access the Platform from outside India, you do so on your own initiative and are responsible for compliance with local laws, if and to the extent applicable.

Your Choices

Depending on your location and applicable law, you may have rights to access, correct, update, delete, or restrict the use of your personal information. You may also have the right to withdraw consent for certain processing activities, subject to legal and contractual limitations.

You may manage communication preferences through your account settings, browser settings, or by contacting us through the details below.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Platform after any update means you accept the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, you may contact us through our designated support or grievance channel published on the Platform.