Responsible Gaming Policy

Last Updated: 13 April 2025

Lotus365, “Lotus 365”, “we”, “us”, or “our”, together with our subsidiary(ies), affiliate(s), and associated entities, are committed to promoting responsible gaming and protecting users from the risks associated with excessive or uncontrolled gameplay.

This Responsible Gaming Policy forms part of our Terms and Conditions, and any user who accesses or uses the Lotus365 website, mobile website, or mobile application, collectively referred to as the “Platform,” is expected to read, understand, and follow this Policy.

By accessing or using the Platform, you acknowledge that gaming should remain a form of entertainment and that you are solely responsible for ensuring your use of the Platform is lawful, controlled, and within your personal limits.

Purpose of this Policy

The purpose of this policy is to encourage safe, informed, and controlled gaming behaviour, and to reduce the risk of harm associated with gaming activities.

We aim to help users understand the risks of gaming, identify unhealthy patterns, and make use of the tools and protections made available on the platform.

Age Restriction

The platform is strictly intended for users who are at least 18 years of age, or the legal age of majority in their jurisdiction, whichever is higher.

We do not permit minors to create accounts, participate in gaming activity, or use the Platform in any way that would violate applicable law.

If we become aware that a user is under the permitted age, we may suspend or terminate the account and take steps to prevent further access.

Parents and guardians are encouraged to use parental controls and other preventive tools to restrict access by minors on shared devices.

Gaming as Entertainment

Gaming on the Platform should be treated as a leisure activity, not as a way to earn income or solve financial problems.

You should only participate with money you can afford to lose, and you should avoid chasing losses or increasing stakes in an attempt to recover prior losses.

No strategy can guarantee winnings, and past results do not predict future outcomes.

Player Responsibility

You are responsible for deciding whether gaming is appropriate for you and for managing your time, behaviour, and spending.

You should monitor your own activity and remain alert to signs of risky behaviour, including gaming for longer than intended, spending more than planned, neglecting work or family obligations, or feeling distressed when not playing.

If gaming starts to affect your finances, health, relationships, or daily routine, you should stop immediately and seek support.

Self-Control Tools

Where available on the platform, we may offer tools designed to help you control your activity, such as:

• Deposit limits.
• Spending limits.
• Session or time limits.
• Cool-off periods.
• Temporary account suspension.
• Self-exclusion options.

These tools are intended to help you manage your behaviour and reduce the risk of excessive gaming.

If you request a limit reduction or self-exclusion measure, we may apply it immediately or within a reasonable period, depending on the nature of the request and our operational controls.

Deposit and Spending Limits

You may be allowed to set limits on the amount you deposit or spend within a given period, such as daily, weekly, or monthly limits.

Once a limit is set, it should be viewed as a personal commitment to responsible play, and you should not try to circumvent it by creating additional accounts or using alternative payment methods.

Requests to increase limits may be subject to review, cooling-off periods, or additional verification before being approved.

Self-Exclusion

Self-exclusion is an important responsible gaming protection that allows you to voluntarily restrict access to your account for a chosen period.

If you feel that gaming is becoming difficult to control, you should consider using self-exclusion or taking a break from the platform.

During a self-exclusion period, you should not attempt to open a new account or use another account to continue gaming, and we may take steps to block or close accounts linked to a self-excluded user where permitted by law and platform controls.

Warning Signs

You should be aware of signs that gaming may be becoming harmful, including:

• Spending more time or money than intended.
• Borrowing money to continue gaming.
• Hiding gaming activity from family or friends.
• Feeling restless, anxious, or irritable when not gaming.
• Neglecting work, studies, sleep, or personal commitments.
• They are trying to win back losses by continuing to play.

If any of these apply to you, you should stop gaming and consider using available protection tools or seeking professional help.

Support and Assistance

If you believe that you or someone you know may be experiencing difficulty controlling gaming behaviour, support may be available through counselling services, addiction helplines, or local mental health professionals.

We encourage users to reach out early rather than waiting until the situation becomes more serious.

Any support information, responsible gaming resources, or helpline references made available on the Platform should be considered supplementary and may be updated from time to time.

Account Monitoring

To protect users and maintain platform integrity, we monitor account behaviour for unusual patterns like repeated deposits, lengthy sessions, multiple failed login attempts, or signs of misuse or distress.

Where appropriate, we may contact users, apply temporary restrictions, request verification, or take other reasonable action to support responsible use and prevent harm.

We may also refuse, suspend, or close access where we believe continued use is inconsistent with this Policy, our Terms, or applicable law.

Marketing and Promotions

We aim to market our services responsibly and to avoid encouraging harmful or excessive gaming behaviour.

Promotional communications should not suggest that gaming is a solution to financial hardship or that losses can be recovered with certainty.

You may opt out of promotional messages where applicable, but we will still send you important account, security, and service communications.

Fraud and Multiple Accounts

You must not attempt to bypass responsible gaming restrictions by opening multiple accounts, using false details, or using another person’s profile.

Where we reasonably believe that a user is evading limits, self-exclusion, or other protections, we may investigate and take action, including suspension, account closure, or related restrictions.

Reporting Concern

If you are worried about your gaming behaviour or want assistance with responsible gaming tools, you should contact our support or grievance channel available on the platform.

If you are contacting us about a vulnerable user, please provide sufficient detail so we can review the matter appropriately and act in accordance with our policies and legal obligations.

Changes to This Policy

We may update this Responsible Gaming Policy from time to time to reflect changes in law, industry practices, or our internal procedures.

Any revised version will be posted on the platform with a new “Last Updated” date, and your continued use of the platform will indicate your acceptance of the updated policy.