Terms

Last Updated: 13 April 2025

Lotus365, “Lotus 365”, “we”, “us”, or “our”, along with our subsidiary(ies), affiliate(s), and associated entities, respect the privacy of our users (“Users”, “you”, “your”) and are committed to protecting it in all respects.

This Privacy Notice forms part of our Terms and Conditions and all terms defined in the Terms and Conditions shall have the same meaning when used in this Privacy Notice.

This Privacy Notice applies to all users who visit, access, or use the Lotus365 website, mobile website, and mobile application, collectively referred to as the “Website” or “Platform,” which provides digital gaming, betting, entertainment, and related services, hereinafter referred to as the “Services.”

This Privacy Notice governs our data collection, processing, transfer, storage, and security practices so that you may better understand how we handle your personal information as defined under applicable law.

By browsing, accessing, registering on, or using the Website and Services, you unconditionally agree to the collection, storage, use, disclosure, and transfer of your information in accordance with this Privacy Notice.

Any dispute relating to privacy matters with Lotus365 will be governed by this Privacy Notice, read together with the Terms and Conditions.

Personal Information

This Privacy Notice is published in compliance with applicable Indian laws, including Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as amended from time to time.

“Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other available information, is capable of identifying such person.

“Sensitive Personal Data or Information” may include, without limitation:

  • Passwords.
  • Financial information such as bank account, card details, wallet details, or other payment instrument details.
  • Name, age, address, email address, phone number, date of birth, gender, and similar identification details.
  • Medical records and history.
  • Biometric information.
  • Communication records and account activity.
  • Information received by us under a lawful contract or otherwise.
  • Visitor details provided during registration or thereafter.
  • Any other information considered sensitive under applicable law.

All such information is collectively referred to in this Privacy Notice as “Information”.

The Information we collect may include:

  • Information supplied by you.
  • Information automatically tracked during your navigation and use of the Platform.
  • Information obtained from third parties where permitted by law.

By using our Website or Services, you consent to our collection, storage, and use of your Personal Information, including any updates or changes provided by you, for the services we offer.

You are not required to provide personal information merely to browse the Website, although some features or services may require registration or account creation.

Information We Collect

To access certain parts of the Website or avail certain Services, you may be required to provide information during registration or use, including but not limited to:

  • Your name.
  • Email address.
  • Mobile number.
  • Gender.
  • Age or date of birth.
  • Address or PIN code.
  • Password.
  • Payment or transaction details.
  • Occupation, interests, or preferences.
  • Any other information necessary for account creation, verification, or service delivery.

We may also collect additional information when you:

  • Contact customer support.
  • Submit feedback, comments, or complaints.
  • Participate in surveys or promotions.
  • Update your profile, content, or communication preferences.
  • Interact with our notices, emails, offers, or notifications.

If a user under the age of 18 provides information, we presume that adequate and lawful parental or guardian consent is obtained where such consent is required by applicable law.

The information supplied by users helps us improve the Platform, maintain and protect our Services, enhance the user experience, and develop new services, content, and features.

The primary reason for gathering information is to improve our products, offers, services, Website content, navigation, and user experience.

Subscription or Paid Service Information

When you choose any subscription, paid plan, premium service, or paid feature offered through our Services, we or our payment gateway provider may collect billing information, such as your name, billing address, card details, wallet information, transaction reference, and related payment data.

Where payments are made using in-app purchase options, such transactions may be processed by the relevant mobile operating system or app store provider, and their terms and policies may also apply.

Certain subscriptions or paid services may be offered on an auto-renewal basis unless cancelled before the end of the relevant subscription term.

If you do not wish to renew automatically, you must cancel the subscription before the renewal date in accordance with the process made available on the Platform.

Cookies

To improve responsiveness and personalize your experience, we may use cookies, pixels, SDKs, or similar electronic tools to collect information and assign each user a unique random number or user ID.

Unless you voluntarily identify yourself through registration or otherwise, we may not know who you are, even if a cookie is assigned to your device.

A cookie cannot read data from your hard drive. It only contains the information you supply or that is technically stored for functionality, analytics, or preference management.

Our advertisers or third-party partners may also assign their own cookies to your browser if you interact with their advertisements, subject to their own practices and policies.

We may collect and store certain types of information whenever you interact with us through the Website, mobile application, or Services using your computer, laptop, tablet, or mobile device.

Where permitted, we may also obtain information such as:

  • Device information.
  • Location information.
  • Network carrier.
  • Installed apps list.
  • Device identifiers.
  • Browser details.
  • Operating system details.

This data may be used to personalize your experience and improve service suggestions, recommendations, and internal analytics.

We may use secure transmission methods, including HTTPS and related cryptographic protections, to safeguard data collection and transfer where applicable.

Opting Out

If a user opts out through browser settings or advertising preferences, certain advertising cookies or identifiers may be disabled or overwritten, depending on the technology involved.

If you disable cookies, some features of the Platform may not function properly or may become unavailable.

Log Information

We automatically collect limited information about your device and internet connection when you visit or use our Website, application, or Services.

This information may include:

  • IP address.
  • Device name.
  • Browser type and version.
  • Operating system.
  • Time of access.
  • Pages viewed.
  • Referring URLs.
  • Connection speed.
  • Device identifiers.
  • Network details.
  • Session activity and usage logs.

We may also collect log information from your device including location data, serial number, unique device identifier, and other technical details that help us maintain security, improve functionality, and diagnose issues.

Information from Other Sources

We may receive information about you from other sources and combine it with account information to improve our Services and maintain accurate records.

If you provide information to a platform provider, partner, payment intermediary, or service provider through whom we offer services, that information may be shared with us for account handling, fulfilment, support, or related purposes.

We may also obtain updated contact details from third parties to correct our records, fulfil services, or communicate with you more effectively.

Demographic and Usage Data

We may use demographic, purchase, and usage information to provide better content, offers, promotions, and communications.

We may use analytics providers, including third-party tools such as Google Analytics, to understand user behaviour, improve the Platform, and measure performance.

Analytics reports are generally aggregated or anonymous and are not intended to identify you personally unless combined with information you have voluntarily provided.

If you do not want analytics to be used in your browser, you may manage such settings through your browser controls or available opt-out mechanisms.

  • The Platform may contain links to other websites, applications, integrations, platforms, ad servers, or third-party services.
  • Such third-party websites, platforms, or integrations are governed by their own privacy policies, terms, and practices, which are beyond our control.
  • Once you leave our Platform, any information you provide is governed by the privacy policy of the third party you interact with, and that policy may differ from ours.
  • We are not responsible for the privacy practices, content, security, or activities of any third-party website or service.

Advertising

We may use third-party advertising companies to serve ads when you visit our Website or application.

These companies may use information about your visits to this and other websites or applications to provide advertisements about goods and services of interest to you, subject to their own privacy practices.

We do not provide personally identifiable information to third-party advertisers, ad servers, or ad networks without your consent, except in circumstances described in this Privacy Notice or where required by law.

We may present advertisers with aggregated statistics about traffic and usage trends so they can understand audience reach and advertising value.

Information Sharing

We may share Personal Information with third parties, service providers, payment partners, integration providers, or affiliated entities without obtaining prior consent from the user in limited circumstances, including the following:

  • When required by law, court order, or government authority.
  • For verification of identity.
  • For prevention, detection, investigation, or prosecution of cyber incidents or offences.
  • To enforce our Terms and Conditions.
  • To comply with applicable laws, rules, and regulations.
  • To share within our group companies and associated entities for processing on our behalf.
  • To enable service providers to perform functions such as hosting, support, analytics, payment processing, communication, or security.
  • In connection with a merger, acquisition, restructuring, transfer of assets, or similar corporate transaction.

Where we share information with third parties on our behalf, we require them to process it in accordance with our instructions and appropriate confidentiality and security standards.

Accessing and Updating Information

We make good faith efforts to provide users, upon request, access to their Personal Information and to correct or amend inaccurate or incomplete information where feasible.

To process such requests, we may require you to verify your identity and specify the information you want to access, correct, or remove.

We may decline requests that are unreasonable, repetitive, technically impractical, harmful to the privacy of others, or otherwise not required under applicable law.

If access or correction is provided, we generally do so free of charge, except where the request requires disproportionate effort.

After deletion, residual copies of information may remain temporarily in backup systems or archives for operational, legal, or business reasons.

Information Security

We take appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of data.

These measures may include:

  • Internal reviews of data collection and storage practices.
  • Restricted server access.
  • Password protection.
  • Encryption.
  • Physical and electronic safeguards.
  • Access controls and monitoring.

All information gathered on Lotus365 may be stored in secure databases and protected systems with access limited to authorized personnel.

However, no method of transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee absolute security.

We are not responsible for any interception of information transmitted over the internet, nor can we guarantee that a breach will never occur.

You may withdraw your consent to the collection, use, or processing of your personal data, or request download or deletion of your data, subject to applicable law and legitimate business or legal requirements.

To make such a request, you may contact our designated grievance or support channel published on the Platform.

Withdrawal of consent may affect our ability to provide certain Services, and we may be required to retain some information for legal, regulatory, audit, fraud-prevention, or operational purposes.

Retention

We retain personal information for as long as necessary to:

  • Provide Services.
  • Maintain account records.
  • Fulfil legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.
  • Detect and prevent fraud or abuse.
  • Support legitimate business purposes.

When information is no longer needed, we may delete, anonymize, or securely archive it according to our internal retention practices and applicable law.

Changes to Notice

We may update this Privacy Notice from time to time to reflect changes in law, technology, business practices, or our Services.

We encourage users to review this page periodically. Any changes will become effective when posted on the Platform, unless otherwise required by law.

Your continued use of the Platform after we post changes constitutes your acceptance of the revised Privacy Notice.

Grievance Redressal

Any complaints, abuse, or concerns regarding content, comments, privacy, or breach of this Privacy Notice may be immediately communicated to our designated Grievance Officer or support contact through the details provided on the Platform.

Users should include sufficient details to help us identify and address the issue, such as:

  • Name and contact information.
  • Account details, if applicable.
  • Description of the concern.
  • Relevant screenshots or references.
  • Any supporting documents or communications.

We will review such requests in accordance with applicable legal requirements and our internal procedures.

Contact Us

If you have questions regarding this Privacy Notice, your data, or your rights, you may contact us through the official support, grievance, or helpdesk information published on the Lotus365 Platform.

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